Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with and what we cannot. We are an independent research and review site, not a casino. That distinction matters before you write to us, so the first section sets it out.
What we can and cannot help with
We publish guides and reviews about casinos not covered by GAMSTOP. We do not run any casino, hold player accounts, process payments or handle withdrawals. If you contact us about a problem with a specific account, we cannot release funds, reopen an account or overturn a decision.
| Your enquiry | Can we help? |
|---|---|
| A fact on our site looks wrong or out of date | Yes. Corrections are welcome and we will check the claim against the source. |
| A question about how bonuses, wagering requirements or verification work | Yes, in general terms. We can point you to the relevant guide. |
| A suggestion for a topic or a comparison | Yes. |
| A business or editorial enquiry | Yes. Please explain who you represent and what you have in mind. |
| A withdrawal, bonus or account dispute with a casino | No. We cannot act for you, but the section below explains where to start. |
| Legal or financial advice | No. |
How to reach the team
Use the contact details or contact form provided by the site, which you will find in the header or footer. We have not published a separate phone number or postal address on this page, so please do not rely on any you find elsewhere that claims to be ours. Do not send passwords, card numbers or identity documents to us under any circumstances. We will never need them.
We do not promise a fixed reply time. We read the messages we receive, but we cannot guarantee a response to every one, particularly where the enquiry is outside our scope.
What to include so we can answer quickly
- The page address or title of the article you are writing about.
- The exact statement you are questioning, and what you believe is correct.
- Where you found the information, such as the casino's terms page or a regulator's website, with the date you saw it.
- Whether you would like a reply, and how to reach you.
Bonus terms, payment options and limits change often. Our information reflects what we reviewed on the fact-check date shown on each page, so a screenshot or date helps us see whether a casino has changed its terms since.
Reporting a mistake about a casino or offer
We review the casinos listed on our best non GamStop casinos page using publicly available information. Headline offers are casino advertising, and we treat them that way. Wagering requirements, maximum bets, expiry dates and cashout caps can change the real value of a bonus, so read the casino's current terms before you deposit. If a listing, offer or condition differs from what you see on the casino's own site, tell us and we will look at it again.
Our editorial ratings are our own assessment. They are not customer review scores, and commission does not buy a higher position. We may earn commission if you use some links, and that does not decide our rankings.
If you have a problem with a casino
Start with the casino's own customer support and keep a record of the conversation, including dates and any reference numbers. Then use its formal complaints procedure, if it has one. Check the terms for the rules on verification, withdrawal limits and bonus conditions, because many disputes come down to these.
It is worth knowing that a casino that accepts British players is not necessarily authorised by the UK Gambling Commission to serve them. Casinos outside GAMSTOP typically hold overseas licences, such as those issued in Curaçao. Protections, dispute routes and the ability to enforce a decision can be weaker than with a UK-licensed operator. We cannot verify how any individual complaint will be handled.
Support if gambling is causing you harm
If gambling is affecting your money, mood or relationships, please pause and speak to someone. GamCare runs a free, confidential helpline and online chat for anyone in Great Britain. Its details are on its official website. You can also use GAMSTOP to exclude yourself from UK-licensed gambling sites, and blocking software can restrict gambling sites on your devices. Operators' own deposit limits, loss limits and self-exclusion tools can help too.
Gambling is for adults aged 18 and over. It should never be treated as a source of income or a way to solve financial problems, and no outcome is guaranteed.
Before you write to us
- Check that your question is about our content rather than a specific casino account.
- Read the relevant guide first; many answers on bonuses, payments and verification are already covered.
- Keep your message short and specific, and never include sensitive personal or payment details.
Thank you for helping us keep this site accurate. Independent feedback from readers is one of the most useful checks we have.